Gift Card Sale FAQ

1. How can you purchase gift cards during the sale?

a. purchase in any SERG restaurant or retail location in person

b. purchase online at serggroup.com website “Shopping” tab or via the “Gift cards” link on any of the restaurant websites.

 

2. What’s the deal this year?

a. November Pre-Black Friday Sale November 9th-23th: for every $100 purchased, you will get an additional $10 card

 

3. Is a promo code needed when ordering online or in restaurants/stores?

a. No promo code is needed. The promo cards will be automatically applied to orders online and in person.

b. Any order placed between 12am EST Monday November 9th and 11:59pm EST Monday November 23rd will get the sale deal ($10 for every $100)

 

4. Are the promo cards any different than a normal gift card?

a. No, our promo cards ARE normal gift cards. There are no black out dates or expiration dates. These cards can be used in person at any SERG restaurant or retail location anytime just like the card that they purchased.

 

5. Will we have any other gift card sales this year?

a. No this is it. Purchase your gift cards now!

B. There is no flash sale this year

 

6. How long will it take to get the gift cards I ordered online?

a. E-gift cards are delivered to email almost instantly once your order is placed or you

 can schedule their delivery

b. Traditional gift card orders are filled with three business days of your order being placed and are mailed out via USPS. We anticipate that delivery will take 3-10 days once placed in the hands of the USPS (the holiday season is VERY busy for them!)

 

General disclaimer: **All gift card sales are final – No refunds or exchanges. Gift cards may be redeemed at any SERG Restaurant and retail outlets, but may not be redeemed for cash unless required by law. Cards cannot be replaced if lost or stolen. Purchases with the card (e-giftcard or traditional cards) will be deducted from the balance until it reaches $0.00. All Promo cards are treated as regular gift cards with no expiration date. Gift card purchases are not eligible for rewards points on the SERG App, however purchases made with those gift cards will be eligible.